1. Acceptance of these terms
By creating an account, browsing the site, joining our waitlist, applying to become a coach, booking a session, or otherwise using Coachly (the “Service”), you agree to these Terms of Service (the “Terms”) and the policies referenced in them, including our Privacy Policy, Refund & Cancellation Policy, Coach Guidelines, and Trust & Safety Policy.
If you do not agree, please do not use the Service.
2. Who we are
Coachly is operated by Coachly, Inc. (“Coachly,” “we,” “us,” or “our”), a Delaware corporation with a mailing address in the United States. You can reach us any time at support@coachly.app.
Coachly is a marketplace only. Coaches on Coachly are independent professionals — not employees or agents of Coachly. We do not deliver coaching services ourselves; we make it easier to find, book, and pay a coach you choose.
3. Accounts
- You must be at least 18 years old to create an account or book a coach.
- You are responsible for the accuracy of the information you provide, including your legal name, email, and, for coaches, professional credentials.
- You are responsible for anything that happens under your account. Keep your login secure and let us know right away if you suspect unauthorized use.
- We may suspend or close accounts that violate these Terms, our Trust & Safety Policy, or applicable law.
4. Booking as a client
When you book a session on Coachly, you enter into a contract for coaching services directly with the coach you selected. Coachly facilitates that booking and processes the payment, but is not a party to your coaching contract.
- You must show up on time and follow the coach's reasonable session guidance.
- You are responsible for making sure any activity you undertake is safe for you. Consult a doctor before beginning any new physical training.
- You agree to communicate respectfully. See our Trust & Safety Policy for what that means in practice.
5. Working as a coach
If your coach application is approved, you can offer paid sessions on Coachly. Full expectations for coaches are in our Coach Guidelines. A few things to highlight here:
- You are an independent contractor. Nothing in these Terms creates an employment or agency relationship with Coachly.
- You are responsible for your own taxes, insurance, licenses, and any professional certifications you claim.
- You set your own price, availability, and cancellation window on your Coachly profile.
- You must have the right to sell the coaching service you're offering (e.g. no unauthorized use of a copyrighted program).
6. Payments & fees
Coachly uses Stripe to process card payments and to send payouts to coaches via Stripe Connect. When you pay for a session, Coachly holds the funds until the session is marked complete, then releases the coach's share automatically minus a platform service fee.
- Prices are shown in the currency displayed at checkout (currently US dollars). Applicable sales tax may apply.
- Coachly's platform fee is 10% of the session price unless we've told you otherwise in writing.
- Payments and disputes are subject to Stripe's terms in addition to ours.
7. Cancellations & refunds
Both clients and coaches can cancel bookings, subject to the timing rules in our Refund & Cancellation Policy. In brief: free client cancellation up to 24 hours before the session, 50% fee within 24 hours, full charge for no-shows. Coach-initiated cancellations are always refunded in full.
8. Acceptable use
You agree not to use Coachly to:
- Break any law or infringe anyone's rights.
- Harass, threaten, discriminate against, or endanger another user.
- Impersonate someone else or misrepresent your credentials.
- Circumvent Coachly's payment system, e.g. by trying to move a booked client off-platform to avoid fees.
- Interfere with the Service, scrape it at scale, or reverse-engineer it.
9. Content & intellectual property
Coachly and its logos, look and feel, and code are ours (or our licensors'). You retain ownership of the content you post — profile bios, reviews, session notes, chat messages — but you grant Coachly a non-exclusive, worldwide, royalty-free license to host, display, and promote that content as needed to run the Service. You warrant you have the right to grant that license.
10. No warranty on coaching outcomes
The Service is provided “as is” and “as available.” Coachly does not guarantee any specific outcome from a coaching session, that a coach's advice is medically or legally appropriate for you, or that the Service will always be uninterrupted or error-free. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
11. Limitation of liability
To the fullest extent permitted by law, Coachly, its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or business, arising out of your use of the Service. Our total liability to you for any claim relating to the Service is limited to the greater of (a) the amount you paid Coachly in the six months preceding the claim or (b) US $100.
Some U.S. states do not allow limits on implied warranties or certain damages, so parts of this section may not apply to you.
12. Changes to these terms
We may update these Terms from time to time. If a change is material we'll email you and post a notice on the site at least 14 days before it takes effect. Your continued use of the Service after that time means you accept the update.
13. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Any dispute that isn't resolved informally will be brought in the state or federal courts located in Delaware. You and Coachly each waive the right to a jury trial and to participate in a class action, to the extent permitted by law.
14. Contact
Questions about these Terms? Write to legal@coachly.app or support@coachly.app.